Are you worried about poor customer service and negative customer experience? Chatbots for customer service can be the game-changer of your business if you place them properly and craft an effective strategy.
Before moving on to how customer service chatbots are beneficial, let us briefly analyze what they are and how the market is adopting them?
What are AI-empowered chatbots?
Chatbots are the greatest AI-based development that can simulate conversations with users over the web. It uses natural language processing and machine learning technology to analyze the user’s intention and deliver responses in no time.
Statistics to show how the market is adopting the bots
Check out the latest statistics on chatbots to get a better understanding of the chatbot market.
- As per Statista’s record, the global chatbot market revenue in 2021 is 83.4 million US dollars, and it is projected to reach 454.8 million US dollars by the year 2027.
- As per Oracle, 80% of brands have already integrated chatbots into the system in the year 2020. Whereas, the Gartner survey states that 85% of buyers have involved bots as their marketing tool in 2020.
The aforesaid statistics show how impressive and effective the tool is and how it contributes a lot to the improvement of customer service.
Still, wondering how AI chatbots for customer service are business-friendly? You are at the right destination. Keep reading to get a clear outlook.
How can chatbots help you improve customer service?
Round-the-clock support: Customers are happy when their issues or queries are handled within seconds. They hardly have the patience to wait for the response and clear out their doubts. Therefore, the round-the-clock support feature of the bots attracts them a lot.
Whenever a customer shares any query, he or she expects to gain the information without spending any extra time. This is when chatbots come into the picture. The bots serve the customers without any break. It offers 24/7 customer support, thus improving the overall customer experience and encouraging the clients to stay more engaged with the brand.
Endless queries, zero headaches: Another reason behind the deployment of chatbots customer service solutions is their efficiency in handling endless queries with zero headaches. We all know, chatbots are replicas of human support agents that can have friendly interactions with human users. Unlike human agents, the bots can work on endless queries raised by multiple customers without causing any error.
Customer queries are more often witness, especially when the customers are new to the website. They want to learn about the brand, its products, services, policies, and many more. Instead of reaching out to the brand representatives, the customers prefer to solve their doubts using bots. All thanks to the way they handle the inquiries and deliver responses with zero error.
Brand personification: Chatbots for customer service is definitely a result-driven approach. One fine reason behind this is its brand personification. Just like you have unique identities for your human support agents, bots can even humanize your brand.
People connecting with the bots have a personalized experience, making them feel like interacting with a real person. When people feel like they are engaging with someone real, they try to be more frank while sharing their issues and queries. The more they feel friendly with the virtual assistant, the better the bots can support the customers. Definitely, this is another way to improve customer service.
Better recommendations: Customer service chatbots are even good at sharing better recommendations for any product or service offered by the brand. Besides assisting the customers with their online purchases, the bots can recommend any new product or an upgraded service based on customers’ preferences. This is possible because the bots are efficient in accumulating customer data, requirements, demands, and preferences. The virtual assistants simply fetch the data from their database and offer recommendations based on it.
Unlike humans, bots are well-trained to provide relevant product/service recommendations whenever the customers need them. Customers are neither required to navigate the website nor need to scroll down the products or services to find the most appropriate one. They can share their demands with the bots and get an easy response from them. Bots offer added convenience, creating a top-notch experience for the customers.
Chatbots replace humans: Human support agents are definitely good at offering timeless conversations. But they can’t beat the robots in speed and time-effectiveness. They are always faster and more accurate than the real agents.
Therefore, including chatbot strategy into your business process is always the best approach when it comes to generating immediate and accurate responses. The bots are designed with an intelligent knowledge base that keeps on updating over time. As a consequence, the solutions offered to the customers are more relevant and up to the mark.
What are the features of chatbots for customer service?
An AI chatbot for customer service is well-featured to deliver great conversational experiences. Keep reading to learn about the exclusive features that actually turn the bots mind-blowing.
- Omnichannel messaging support
- Live chat support
- Sentiment analysis
- Chatbot analytics
- Chatbot widget customization
- High-end data security
- Machine learning
What are the perks to include chatbot marketing strategy?
The customer service chatbot features mentioned above are responsible for making the following magic happen!
Chatbots for customer service thus add a seamless experience to the users. From grabbing unlimited customer-related information to learning about the customer’s preferences and delivering error-free responses, the bots are the ultimate solution to any customer support problem.
So, don’t you find the AI chatbots effective for customer support?
If you think hard, neither digitally-enhanced systems nor human support agents can meet the customer support requirements except the AI bots. Therefore, either you deploy a live chatbot for website or include it into your social media platform. In both cases, you can enjoy higher revenue than your competitors.