Complaints Feedback System

Make your team highly productive with continuous feedback generation.

Strengthen your team efficiency with constructive feedback

Omind’s complaints feedback system takes no time to enhance the employee’s competence. Continuous and constructive feedback enables managers to strengthen their team efficiencies and effectiveness. With the constant feedback cycle, organizations collaborate with the team members and determine whether the employees require advanced training sessions.     

Bridge the performance gaps with the complaints feedback system

Is poor team performance holding you back from achieving your goal? Omind gives you the opportunity to map out the in-capabilities and inefficiencies of your employees and help them improve by generating real-time feedback. Our enhanced employee feedback software automates the feedback generation process to discover the roadblocks and resolve the issues in no time. Use our tool to foster feedback culture within your workplace.

Enjoy timely recognition using the best employee feedback software.

Omind’s employee feedback system empowers managers in recognizing the well-performing employees promptly. Instead of spending hours monitoring the employee performance reports and analysis, managers can simply bank on this on-time feedback for timely recognition. As a result, high employee morale and employee experience are easy to achieve with this module.  

Instantly resolve employee queries with the best employee management software
staff management software - Comprehensive dashboard for better operational visibility

Higher engagement with greater connections

A strong manager-employee connection is good for building engagements and retaining talents within the organization. Omind understands the need to connect with your employees and has simplified the process with its feedback generation system. Managers can easily reach out to their team members by sharing their opinions weekly or monthly using this module. It leads to high employee satisfaction and builds strong employee engagement.

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Our Testimonials

It’s our pleasure to share what our customers say

client

The FEMS QA framework in fusion comes with a robust 360 degree approach in quality assurance...covering the entire life cycle of quality assurance the framework tracks the performance management at all level with one view. The multiple performance view in different location helps us to be calibrated and work towards improving the quality and customer satisfaction. We thank for keeping us within the FEMS QA framework across all partners for better visibility.

Subscription-based Delivery Startup, India

client

Mind FAQ used effectively with the upload of important business data and processes is a substantially beneficial tool for the agents to use, whilst simultaneously servicing our customers ensuring seamless and accurate information provided throughout. The dedication and efficiency of the team uploading and embellishing product knowledge into the tool has paid dividends to the effective utilization of the tool within operations.

UK’s Largest Hospitality Chain

client

Love Mind FAQ! I can definitely see its value and it is so useful for the team.

Energy Service Provider, USA

client

Even though the automation piece is still not yet complete, I can already see how this can increase efficiencies. So excited to take this forward!

Autoparts Ecommerce Brand

client

I would like to thank you and extend my appreciation for implementing FEMS QA framework in OYO International. Implantation of the robust FEMS QA framework helped to capture an employee’s entire QA lifecycle starting from certification, Transaction QA , TNI and Performance improvement. With 360 degree approach in the FEMS QA framework helped to improve conversion through continuous focus on transactional /special audit and tracking of agent feedback acceptance/ supervisor coaching. This high-level approach helped us to improve our business KPI and contact center performance.

India’s Largest Hospitality Chain

client

I love the automated queue monitoring. Very helpful, thank you.

Vehicle Shipping Company, USA

OUR Case Studies

See How Our Digital Process Automation Solutions Helped Our Clients

Kyt Streamlines Employee Management With Mind Efficiency

The Mind Efficiency module from our Mind Workplace workforce management software automates leave application, scheduling and time management for an EdTech startup. Know more about how we did it!

Improving Core HR Function Using Mind Workplace

Discover how our Mind Workplace implementation led to a 71% reduction in the time spent on processing personal information for HR department for our BPO client.