To ensure the success of a business, all stakeholders must perform at their optimum level while maintaining the quality of their work. A contact center is no exception. You can deliver high-quality CX at every touchpoint only when your call center maintains the quality of its service in each interaction and works on improving its performance. However, manually providing critical analytical insights and scorecards to each stakeholder is a mammoth task that cannot be completed within a stipulated time. That is why you need to automate it with our groundbreaking Mind Quality tool.
The Mind Quality tool is an important module of the Mind QA product. The Mind Quality tool is designed to ensure quality enhancement based on various benchmarks set by the Mind QA software. It takes care of all the analytical insights backed by the Mind QA software's benchmarks and sends out scorecards to stakeholders. Based on these insights and scorecards, the managers, team leaders, and agents can work on improving the individual and overall performance of a call center process.
Our Mind Quality software can take care of all analytical insights on the scopes of improvement in your process and agent behaviors from our Mind QA software and send the scorecards to each stakeholder who can then use those insights to find solutions to improve the process customer experience subsequently.
Managing 50+ insights for poor practices Improvement direction for every stakeholder, including- agents, supervisors, department heads, and leadership. Sending feedback from multiple channels such as – social media, emails, and voice conversations to stakeholders to help them identify the pain points and take relevant corrective measures.
Sending the scorecards based on Mind QA benchmarks to each stakeholder to help improve customer interactions
Mind Quality is a vital module of our Mind QA product that helps all stakeholders stay informed of the agent and delivery poor practices by sending them analytical insights. Based on the insight and scorecard, stakeholders like supervisors and department heads, management can decide whether any modification or improvement is needed in that process and whether the agents with poor performance need additional training.
As Mind Quality sends insights and scorecards of each audited call to all the stakeholders, including the agents, they can easily see their scores on different quality parameters and improve on them. It allows them to provide a better CX.
Explore the tons of benefits that you can enjoy using our Mind Quality software.
Mind Quality software allows users to identify the weak areas based on analytical insights. The moment it identifies the pain points, it immediately shares the report with the stakeholders.
Mind Quality software assesses the quality of the business performance. Creating real-time reports and feedback makes it easier for the managers or supervisors to optimize the overall call center process.
Mind Quality software offers a one-stop solution to poor customer experiences. It monitors every individual call, takes immediate measures, and improves the overall performance so as to offer quality support to the customers.
A wrong process or business operation may cost you dollars. Our software prevents these extra expenses by assessing the overall performance and detecting the bugs that make an expensive fit.
Many of our IT/ITES clients deploy using Mind Quality to assess and enhance the quality of the business services. The software informs all stakeholders about the quality issues and ensures consistently meeting customer expectations.
Our Mind Quality software solution enables online retailers to improve their customer communication quality standards. This helps to manage call center quality issues and improve agent performance.
Our Mind Quality solution maintains quality levels on the items produced by the manufacturing entities. The software prevents mistakes or defects that may arise during the manufacturing process.
Our healthcare clients are more determined to provide better CX. This is when they think about our Mind Quality software that ensures better performance of their healthcare call center.
Industries like energy and utility can leverage Mind Quality software to help improve call center performance and provide top-graded services, attaining complete satisfaction of the customers.
Banking and finance institutions use Mind Quality software to improve agent and delivery performance and improve overall CX.
