To ensure the success of a business, all stakeholders must perform at their optimum level while maintaining the quality of their work. A contact center is no exception. To deliver high-quality CX at every touchpoint, maintaining a well know a quality management system to improve overall performance has become crucial to business success. However, manually providing critical analytical insights and scorecards to each stakeholder is a mammoth task that cannot be completed within a stipulated time. That is why you need to automate it with our cloud-based Workspace QMS software.
Our cloud-based quality management software (SaaS) for contact centers and customer service organizations that provides a suite of tools that enable teams to assess and measure the performance of their agent’s conversations, and identify areas for improvement, and add value by tracking progress over time. The call center quality management system software, along with our call center QA software, Mind QA, helps the managers, team leaders, and agents to improve the individual and overall performance of a call center process.
Our Mind Quality software can take care of all analytical insights on the scopes of improvement in your process and agent behaviors from our Mind QA software and send the scorecards to each stakeholder who can then use those insights to find solutions to improve the process customer experience subsequently.
Managing 50+ insights for poor practices Improvement direction for every stakeholder, including- agents, supervisors, department heads, and leadership. Sending feedback from multiple channels such as – social media, emails, and voice conversations to stakeholders to help them identify the pain points and take relevant corrective measures.
Sending the scorecards based on Mind QA benchmarks to each stakeholder to help improve customer interactions
One of the best quality management systems, Workspace QMS is a vital module of our quality management framework that helps all stakeholders stay informed of the agent and delivery poor practices by sending them analytical insights. Based on the insight and scorecard, stakeholders like supervisors and department heads, management can decide whether any modification or improvement is needed in that process and whether the agents with poor performance need additional training.
As our quality management software facilitates QMS audit and sends insights and scorecards of each audited call to all the stakeholders, including the agents, they can easily see their scores on different quality parameters and improve on them. It allows them to provide a better CX.
Explore the tons of benefits that you can enjoy using our quality management system software.
Our quality management tool allows users to identify the weak areas based on analytical insights. The moment it identifies the pain points, it immediately shares the report with the stakeholders.
The software assesses the quality of the business performance through QMS audit. Creating real-time reports and feedback using quality assurance system makes it easier for the managers or supervisors to optimize the overall call center process.
Mind Quality software offers a one-stop solution to poor customer experiences. It monitors every individual call, takes immediate measures, and improves the overall performance so as to offer quality support to the customers.
A wrong process or business operation may cost you dollars. Our software prevents these extra expenses by assessing the overall performance and detecting the bugs that make an expensive fit.
Many of our IT/ITES clients deploy using Mind Quality to assess and enhance the quality of the business services. The software informs all stakeholders about the quality issues and ensures consistently meeting customer expectations.
Our Quality management software solution enables online retailers to improve their customer communication quality standards. This helps to manage call center quality issues and improve agent performance.
Our Quality management solution maintains quality levels on the items produced by the manufacturing entities. The software prevents mistakes or defects that may arise during the manufacturing process.
Our healthcare clients are more determined to provide better CX. This is when they think about our Quality management software that ensures better performance of their healthcare call center.
Industries like energy and utility can leverage call center Quality management software to help improve call center performance and provide top-graded services, attaining complete satisfaction of the customers.
Banking and finance institutions use the best Quality management software to improve agent and delivery performance and improve overall CX.
