Key features of our Mind QA solution
Some of the Key features of our call center quality assurance software are as follows:
Direct-at Risk customers & conversations can be identified via 50+ built-insights for poor practices Improvement direction for each stakeholder, including- front-line agents, supervisors, department heads and leadership Customer Experience assessment, customer emotion index, sentiment analysis, and pain points driving low CSAT/NPS Feedback from multiple channels - Voice Conversations, Social Media (Twitter, Facebook), Emails (if required)