Measure your employee’s ability with constant performance analysis
Omind enables organizations to grow a productive workforce by measuring the strengths and weaknesses of their professionals. You can leverage our QA tool for constant performance analysis and resolve the issues that create hindrance in smooth business operations. We allow you to assess your agent’s capabilities based on several different KPIs – average handle time, average call transfer rate, average wait time, call abandonment rate, call quality, and so on.
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Constructive employee feedback for evaluation
We aid organizations to cultivate employee feedback for easy evaluation. Using the employee productivity analysis software you can ask your managers, supervisors, peers, and even the customers to leave feedback on the agent’s performance. Besides sharing feedback, managers can also view the feedback for a particular campaign using the filter options.
Constant reporting and employee quality analysis for a specific campaign
Reporting and quality analytics are easy to fetch using Omind’s employee quality analysis software. You get the flexibility to search for the employee performance report on a specific campaign, view the detailed analytical data, and export the report on your device of choice. The report is gives you in-depth information about call type, call duration, call audit, call automation, call interval, customer education, listening skills, communication skills, voice delivery, and many more.
Track progress report for maximizing performance
Wondering how to monitor agents' progress and optimize your customer support services? Omind brings you a one-stop employee performance management solution. Our QA tool is known for its enhanced accessibility in generating reports and analyzing them for better performance management. The module makes it easier for your managers to keep track of every call and optimize the agent’s capabilities.
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See How Our Digital Process Automation Solutions Helped Our Clients
The Mind Efficiency module from our Mind Workplace workforce management software automates leave application, scheduling and time management for an EdTech startup. Know more about how we did it!