Customer experience plays an important role in modern business success
Customer experience plays an important role in modern business success. Therefore, it is essential to deliver your customers a positive customer experience at every touchpoint. The best way to achieve this is by maintaining a high communication standard. However, with a call centre processing millions of interactions, it is nearly impossible for the quality team to audit each call to see if the critical quality parameters have been met. Also, with such a high call volume to be audited, the feedback gets too delayed to be effective. Therefore, businesses need a proper quality assurance software to speed up the process.
Our Quality Management products combine voice-to-text and speech analytics with machine learning to better understand your customers and measure your support efforts. With Quality Management solutions, it is possible to analyse 100% of the conversations between customers and agents, gain valuable insights.
Our solution comes with Voice3D technology that allows you to analyse speech content, unique vectorisation, acoustic, contextual analysis of the silent period, music, etc.
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Quality Management Software for high-quality standards
We offer excellence by maintaining the quality standards of your business process.
Quality Management Products
Customer expe plays an important role in modern business success. Therefore, it is essential to deliver your customers a positive customer experience at every touchpoint. The best way to achieve this is by maintaining a high communication standard...
Mind Quality is a quality enhancement product in our Omind family. It ensures quality benchmarking across various processes under a single customer or across various processes under different regions. It gives various analytical outputs based on customized scorecards...
OUR Case Studies
See How Our Digital Process Automation Solutions Helped Our Clients
Check out how our Mind QA tool helped improve conversion numbers and increase revenue by over 50% for our health supplement client.
Check out how our Mind QA tool helped improve the performance of collections and improved the revenue impact by 142% for a third-party collection agency.