FAQ

Here are the answers to all the questions you have on our digital transformation products.

FAQs - Find the answers to your queries

Begin your digital transformation with Omind Technologies. We have custom-made PaaS as per your organizational strength and requirements. Our product portfolio includes

  • Mind Workplace: One-stop solution for all employee lifecycle management-related needs
  • Mind QA: Automated Speech-to-Text, NLP, and Analytics
  • Mind Chat: Automated chatbots for queries, and process help
  • Mind RPA: Robotic process automation for higher process efficiency

Find answers to all your questions around our digital transformation PaaS. If you still have any queries, feel free to get in touch with FAQs below!

  1. Why should I choose Mind Workplace?

    Mind Workplace is an all-inclusive employee lifecycle management. It includes multiple modules for HR onboarding, employee efficiency tracking, learning management, performance analytics, off-boarding, and payroll. So, with our employee management software, you can streamline all your organizational processes under one roof.

  2. Do I need separate HR software if I get Mind Workplace for my organization?

    No.

    Mind Workplace has an integrated HR management module called Mind Recruitment. With this, you can automate your requisition, candidate management, and applicant tracking system. So, you will need one solution for both your existing employees as well as new hires.

  3. Which tasks will I be able to automate with Mind Workplace?

    With the Mind Workplace workforce management software, you can automate and streamline recruitment, employee time and attendance, leave management, payslip calculation and generation, learning management, performance management, and off-boarding. As a result, your manual efforts and chances of errors will go down dramatically.

  4. How many employees/agents should I have to integrate Mind Workplace?

    There is no minimum or maximum employee/agents requirement with Mind Workplace. We serve small and medium-sized enterprises and will be able to optimize our tool for 40 employees, just as we can for 4,000.

  5. How is Mind QA different from manual QA?

    Mind QA is a new-age call center quality assurance software and boasts modern technologies to automate quality management and compliance adherence. The tool converts speech to texts and analyses it for quality and compliance.

    You can also extract agent performance reports based on various KPI metrics, simplifying the feedback generation process.

  6. Will Mind QA help me save investment capital?

    Yes, big time!

    With Mind QA alone, you can give a rest to the costly and efficient human quality agents. This software will replace the multiple QA staff on your payroll while increasing the accuracy of the call monitoring.

  7. What technologies are used in the Mind QA call center quality assurance software?

    Mind QA is laden with AI technology to ensure the maximum possible quality assurance. It is made with Voice3D, a speech-to-text engine, machine learning, and KPI analytics reporting to bring about sophistication in its capabilities.

  8. Will Mind QA help maintain my compliance adherence?

    Mind QA is developed to meet all quality and compliance parameters. Translating all on-call communication to texts will help you analyse quality based on specific predetermined keywords and score the calls based on them.

  9. What digital automation products does Omind Technologies have in its portfolio?

    At Omind Technologies, we have multiple software to help you with digital transformation. Our software portfolio includes:

    Mind Workplace, Mind QA, Mind FAQ, Mind Chat, Mind RPA

  10. Is there any minimum number of agents/employees my organization needs to get digital transformation products from Omind Technologies?

    No, our digital transformation tools are not dependent on the number of agents/employees you have. You can integrate our software into your organization even if you have as few as 20-25 employees.

  11. Does Omind Technologies provide a free trial for its products?

    Yes, we can provide you with a free trial of our products. Even better, we don't require any credit card information to process your trial period. All you have got to do is let us know about your requirement.

  12. How do I drop an inquiry at Omind Technologies?

    Simple. Just visit our "Contact" page and fill up the form; we will connect with you shortly. Alternatively, you can even find contact forms on our product pages to make toggling through the website more accessible.

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Our Testimonials

It’s our pleasure to share what our customers say

client

The FEMS QA framework in fusion comes with a robust 360 degree approach in quality assurance...covering the entire life cycle of quality assurance the framework tracks the performance management at all level with one view. The multiple performance view in different location helps us to be calibrated and work towards improving the quality and customer satisfaction. We thank for keeping us within the FEMS QA framework across all partners for better visibility.

Subscription-based Delivery Startup, India

client

Mind FAQ used effectively with the upload of important business data and processes is a substantially beneficial tool for the agents to use, whilst simultaneously servicing our customers ensuring seamless and accurate information provided throughout. The dedication and efficiency of the team uploading and embellishing product knowledge into the tool has paid dividends to the effective utilization of the tool within operations.

UK’s Largest Hospitality Chain

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Love Mind FAQ! I can definitely see its value and it is so useful for the team.

Energy Service Provider, USA

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Even though the automation piece is still not yet complete, I can already see how this can increase efficiencies. So excited to take this forward!

Autoparts Ecommerce Brand

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I would like to thank you and extend my appreciation for implementing FEMS QA framework in OYO International. Implantation of the robust FEMS QA framework helped to capture an employee’s entire QA lifecycle starting from certification, Transaction QA , TNI and Performance improvement. With 360 degree approach in the FEMS QA framework helped to improve conversion through continuous focus on transactional /special audit and tracking of agent feedback acceptance/ supervisor coaching. This high-level approach helped us to improve our business KPI and contact center performance.

India’s Largest Hospitality Chain

client

I love the automated queue monitoring. Very helpful, thank you.

Vehicle Shipping Company, USA