Customer Testimonials

Meet our customer base.

Happy Customers, Happy Stories.

We find pleasure in sharing our customer stories and the reasons that satisfied our clients. Explore the compelling reasons behind “Omind” being the choice.

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Taking Businesses to New Heights

Omind never compromises in delivering value to its customers. We are committed to meeting customer expectations seamlessly. Know what our customers feel about us and take the right decision for your business.

We Grow With You

Omind believes in building your business and growing your strength. The higher you grow, the better we feel. We have over 30 + customers in our family. Here are we have listed a few of them.

Customer Testimonials - We grow with you
Why Omind?

Why Omind?

Omind is committed to bringing success to your doorstep. Our user-friendly software keeps no stone unturned to help streamline your business process the cost-effective way. Go Omind, grow your strength.

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Our Testimonials

It’s our pleasure to share what our customers say

client

The FEMS QA framework in fusion comes with a robust 360 degree approach in quality assurance...covering the entire life cycle of quality assurance the framework tracks the performance management at all level with one view. The multiple performance view in different location helps us to be calibrated and work towards improving the quality and customer satisfaction. We thank for keeping us within the FEMS QA framework across all partners for better visibility.

Subscription-based Delivery Startup, India

client

Mind FAQ used effectively with the upload of important business data and processes is a substantially beneficial tool for the agents to use, whilst simultaneously servicing our customers ensuring seamless and accurate information provided throughout. The dedication and efficiency of the team uploading and embellishing product knowledge into the tool has paid dividends to the effective utilization of the tool within operations.

UK’s Largest Hospitality Chain

client

Love Mind FAQ! I can definitely see its value and it is so useful for the team.

Energy Service Provider, USA

client

Even though the automation piece is still not yet complete, I can already see how this can increase efficiencies. So excited to take this forward!

Autoparts Ecommerce Brand

client

I would like to thank you and extend my appreciation for implementing FEMS QA framework in OYO International. Implantation of the robust FEMS QA framework helped to capture an employee’s entire QA lifecycle starting from certification, Transaction QA , TNI and Performance improvement. With 360 degree approach in the FEMS QA framework helped to improve conversion through continuous focus on transactional /special audit and tracking of agent feedback acceptance/ supervisor coaching. This high-level approach helped us to improve our business KPI and contact center performance.

India’s Largest Hospitality Chain

client

I love the automated queue monitoring. Very helpful, thank you.

Vehicle Shipping Company, USA

OUR Case Studies

Mind Workplace Streamlines Workforce Management and Human Resource Functions

Our Mind Workplace human resource and workforce management software reduces the time spent on core HR functions and recruitment by 71%...

Mind Workplace Enhances Employee Resource Management with Mind Efficiency

The Mind Efficiency module from our Mind Workplace workforce management software automates leave application, scheduling..

Enhancing Performance And Revenue Impact With Mind QA

Check out how our Mind QA tool helped improve the performance of collections and improved the revenue impact...

Improving Conversion Rate With Mind QA

Discover how our Mind QA tool helped increase net conversion and significantly drop the cancellation rate for...

Boosting Revenue by Integrating Mind QA Automated Quality Assurance Software

Renowned health and supplement brand increases its revenue by streamlining training and technological challenges...

Improving AHT And Customer Experience Using Mind FAQ

Check out how our Mind FAQ tool helped bring down the AHT and improve capacity to ensure better customer support...

Improving AHT With The Help Of Mind FAQ

Find out how our Mind FAQ tool helped reduce AHT by 15% and improved the call handling capability of the agents...