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Omind is committed to bringing success to your doorstep. Our user-friendly software keeps no stone unturned to help streamline your business process the cost-effective way. Go Omind, grow your strength.
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It’s our pleasure to share what our customers say
The FEMS QA framework in fusion comes with a robust 360 degree approach in quality assurance...covering the entire life cycle of quality assurance the framework tracks the performance management at all level with one view. The multiple performance view in different location helps us to be calibrated and work towards improving the quality and customer satisfaction. We thank for keeping us within the FEMS QA framework across all partners for better visibility.
Subscription-based Delivery Startup, India
Mind FAQ used effectively with the upload of important business data and processes is a substantially beneficial tool for the agents to use, whilst simultaneously servicing our customers ensuring seamless and accurate information provided throughout. The dedication and efficiency of the team uploading and embellishing product knowledge into the tool has paid dividends to the effective utilization of the tool within operations.
UK’s Largest Hospitality Chain
Love Mind FAQ! I can definitely see its value and it is so useful for the team.
Energy Service Provider, USA
Even though the automation piece is still not yet complete, I can already see how this can increase efficiencies. So excited to take this forward!
Autoparts Ecommerce Brand
I would like to thank you and extend my appreciation for implementing FEMS QA framework in OYO International. Implantation of the robust FEMS QA framework helped to capture an employee’s entire QA lifecycle starting from certification, Transaction QA , TNI and Performance improvement. With 360 degree approach in the FEMS QA framework helped to improve conversion through continuous focus on transactional /special audit and tracking of agent feedback acceptance/ supervisor coaching. This high-level approach helped us to improve our business KPI and contact center performance.
India’s Largest Hospitality Chain
I love the automated queue monitoring. Very helpful, thank you.
Vehicle Shipping Company, USA
OUR Case Studies
Mind Workplace Streamlines Workforce Management and Human Resource Functions
Our Mind Workplace human resource and workforce management software reduces the time spent on core HR functions and recruitment by 71%...
Mind Workplace Enhances Employee Resource Management with Mind Efficiency
The Mind Efficiency module from our Mind Workplace workforce management software automates leave application, scheduling..
Enhancing Performance And Revenue Impact With Mind QA
Check out how our Mind QA tool helped improve the performance of collections and improved the revenue impact...
Improving Conversion Rate With Mind QA
Discover how our Mind QA tool helped increase net conversion and significantly drop the cancellation rate for...
Boosting Revenue by Integrating Mind QA Automated Quality Assurance Software
Renowned health and supplement brand increases its revenue by streamlining training and technological challenges...
Improving AHT And Customer Experience Using Mind FAQ
Check out how our Mind FAQ tool helped bring down the AHT and improve capacity to ensure better customer support...
Improving AHT With The Help Of Mind FAQ
Find out how our Mind FAQ tool helped reduce AHT by 15% and improved the call handling capability of the agents...
Multi-lingual Voice Bot
Omind Technologies’ develops customized interaction tool for a leading nationalized bank’s customer...