How Does Mind FAQ Software Work?
MIND FAQ is a conversational client application, which finds the most appropriate answer through a natural conversational layer created over service dependent data using Machine Learning and Natural Language Processing (NLP) models. With the FAQ software provider, it is possible to incorporate various modules, documents, and articles to provide agents with appropriate reference materials for prompt customer service. These materials help the agents quickly find the relevant answers in just one reference point, reducing the time for searching for answers.
If a new query starts cropping up frequently, Mind FAQ software will notify you about the requirement of agent training on the subject and help you understand the effectiveness of the said training.