Increase employee satisfaction with enhanced employee tech support
Omind’s employee helpdesk platform is designed to solve employee issues and meet their requirements promptly and efficiently. You can manage, escalate, and generate quick responses to the issues or queries raised by your workforce, thus building a satisfied and productive team of experts.
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Single window for raising and resolving tickets
Raising and resolving tickets becomes easier with Omind’s employee helpdesk platform. The enhanced self-service ticketing system allows employees to raise a ticket and get it resolved in one day. From viewing the ticket status to organizing the issues based on the priorities, the helpdesk system ensures no ticket is skipped or remains untouched.
Easy escalations with employee helpdesk
Resolving complex issues can be a cumbersome process. That’s why, Omind’s ticketing system enables the team to escalate the issues if they fail to respond to any query or resolve them at once. You can leverage the auto escalated option to the higher authority so as to resolve the problem within the desired time period. We ensure every ticket is resolved with high accuracy as the tool assigns the tickets to the right person with great potential.
Automated notifications for new ticket generation
We make the ticket resolution process effective by sending automated notifications to the agents, managers, and leaders whenever an employee raises an issue or query. The automated emails, alerts, or SMS improve responsiveness, helping the employees to acquire the required information and fix the problem that created a barrier in the business operation.
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It’s our pleasure to share what our customers say
The FEMS QA framework in fusion comes with a robust 360 degree approach in quality assurance...covering the entire life cycle of quality assurance the framework tracks the performance management at all level with one view. The multiple performance view in different location helps us to be calibrated and work towards improving the quality and customer satisfaction. We thank for keeping us within the FEMS QA framework across all partners for better visibility.
Subscription-based Delivery Startup, India
Mind FAQ used effectively with the upload of important business data and processes is a substantially beneficial tool for the agents to use, whilst simultaneously servicing our customers ensuring seamless and accurate information provided throughout. The dedication and efficiency of the team uploading and embellishing product knowledge into the tool has paid dividends to the effective utilization of the tool within operations.
UK’s Largest Hospitality Chain
Love Mind FAQ! I can definitely see its value and it is so useful for the team.
Energy Service Provider, USA
Even though the automation piece is still not yet complete, I can already see how this can increase efficiencies. So excited to take this forward!
Autoparts Ecommerce Brand
I would like to thank you and extend my appreciation for implementing FEMS QA framework in OYO International. Implantation of the robust FEMS QA framework helped to capture an employee’s entire QA lifecycle starting from certification, Transaction QA , TNI and Performance improvement. With 360 degree approach in the FEMS QA framework helped to improve conversion through continuous focus on transactional /special audit and tracking of agent feedback acceptance/ supervisor coaching. This high-level approach helped us to improve our business KPI and contact center performance.
India’s Largest Hospitality Chain
I love the automated queue monitoring. Very helpful, thank you.
Vehicle Shipping Company, USA
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