Increase employee satisfaction with enhanced employee tech support
Omind’s employee helpdesk platform is designed to solve employee issues and meet their requirements promptly and efficiently. You can manage, escalate, and generate quick responses to the issues or queries raised by your workforce, thus building a satisfied and productive team of experts.
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Single window for raising and resolving tickets
Raising and resolving tickets becomes easier with Omind’s employee helpdesk platform. The enhanced self-service ticketing system allows employees to raise a ticket and get it resolved in one day. From viewing the ticket status to organizing the issues based on the priorities, the helpdesk system ensures no ticket is skipped or remains untouched.
Easy escalations with employee helpdesk
Resolving complex issues can be a cumbersome process. That’s why, Omind’s ticketing system enables the team to escalate the issues if they fail to respond to any query or resolve them at once. You can leverage the auto escalated option to the higher authority so as to resolve the problem within the desired time period. We ensure every ticket is resolved with high accuracy as the tool assigns the tickets to the right person with great potential.
Automated notifications for new ticket generation
We make the ticket resolution process effective by sending automated notifications to the agents, managers, and leaders whenever an employee raises an issue or query. The automated emails, alerts, or SMS improve responsiveness, helping the employees to acquire the required information and fix the problem that created a barrier in the business operation.
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