And we would like to introduce you to the endless possibilities of these technologies using our custom digital transformation solutions.
With the world rapidly going digital, it is the right time to opt for digital transformation solutions like workforce management solutions and automation in QA and chat. You can leverage automation, AI, machine learning and natural language processing to strengthen the customer-centric approach for your business in a cost-efficient and highly effective way, ensuring a better CX.
We offer various custom digital transformation solutions to businesses in need of workforce management solutions, chatbots, and quality assurance (QA) automation solutions. These solutions are designed to help you overcome your daily operation challenges like- slower customer response, human errors in repetitive tasks, compliance adherence, efficiency and performance issues, and quality control. Our digital transformation solutions can help you gain a digital edge over your competitors and reap the benefit of efficiency, performance, and cost-efficiency by leveraging artificial intelligence, machine learning, automation, and natural language processing.
Mind Workplace is a fluid employee management framework that streamlines and simplifies every aspect of employee management. It provides you with accurate insights to focus on your employees throughout their life cycle and achieve business success.
Our Mind QA, a contact center quality management software combines voice-to-text and speech analytics with machine learning to better understand your customers and measure your support efforts. With Mind QA, it is possible to analyze 100% of the conversations between customers and agents, gain valuable insights.
With Mind FAQ, it is easy to deliver superior customer service without increasing agent effort. As a FAQ tool provider, Omind Tech’s automated FAQ software is designed to analyze human sentiment and provide timely and accurate solutions to the agents using advanced Natural Language processing, ensuring a better customer experience.
Our advanced AI chatbot software and solutions come with intelligent language understanding systems and machine learning capabilities that allow you to capture the intent and utterance and promote customer self-service. Customers today are tech-savvy and prefer self-service over call queues.
MIND RPA, alongside humans, creates resilient businesses that provide superior customer and user experience across enterprises. One of the new age RPA solutions, Mind RPA, can -Effortlessly blend unstructured and structured processes into a conventional workflow.
The HR recruitment software solutions influence the human resource team to a vast extent. From improving the candidate experience to increase HR employee engagement, the software proves to be efficient in all aspects.
Businesses with a large number of employees often find payroll processing a time consuming and stressful task where the accountants have to work on routine calculations manually, leaving scopes of human error. In order to run their business efficiently, business need to process their payroll efficiently..
Training and development is the most pivotal section of human resources. Be it a new employee or the existing workforce, high-impact training is positively required to accelerate business growth. For HR managers, it is pretty difficult to manage corporate training while serving other HR activities.
Mind Quality is a quality enhancement product in our Omind family. It ensures quality benchmarking across various processes under a single customer or across various processes under different regions. It gives various analytical outputs based on customized scorecards. These scorecards can give..
Mind Efficiency is one of the leading employee efficiency software that caters to small and medium enterprises. The software is known to boost employee efficiency and performance by tracking and leveraging real-time employee data and identifying performance gaps. It helps management in data-driven decision-making regarding their employees..
Mind Community is the state-of-the-art employee engagement software that helps small and medium enterprises minimize employee burnout and attrition by boosting employee morale. In this age of remote working, Mind Community can help you effortlessly engage employees through feedback, survey, automated mood tracking and more...
Mind Insight is a new-age HR reporting and analytics software from Omind Technologies that helps small and medium enterprises facilitate data-driven decision-making through generation of error-free real-time HR reports without any human intervention. The automated process ensures better HR operations by automated report generation that minimizes human errors..
Mind People is an advanced core HR software from Omind Technologies that allows small and medium enterprises boost their HR team’s efficiency through automation of routine HR tasks with digitally-enabled core HR software. It also facilitated progression, e-separation and allows your team to quickly find contact details through people’s directory and much more..
The FEMS QA framework in fusion comes with a robust 360 degree approach in quality assurance...covering the entire life cycle of quality assurance the framework tracks the performance management at all level with one view. The multiple performance view in different location helps us to be calibrated and work towards improving the quality and customer satisfaction. We thank for keeping us within the FEMS QA framework across all partners for better visibility.
Subscription-based Delivery Startup, India
Mind FAQ used effectively with the upload of important business data and processes is a substantially beneficial tool for the agents to use, whilst simultaneously servicing our customers ensuring seamless and accurate information provided throughout. The dedication and efficiency of the team uploading and embellishing product knowledge into the tool has paid dividends to the effective utilization of the tool within operations.
UK’s Largest Hospitality Chain
Love Mind FAQ! I can definitely see its value and it is so useful for the team.
Energy Service Provider, USA
Even though the automation piece is still not yet complete, I can already see how this can increase efficiencies. So excited to take this forward!
Autoparts Ecommerce Brand
I would like to thank you and extend my appreciation for implementing FEMS QA framework in OYO International. Implantation of the robust FEMS QA framework helped to capture an employee’s entire QA lifecycle starting from certification, Transaction QA , TNI and Performance improvement. With 360 degree approach in the FEMS QA framework helped to improve conversion through continuous focus on transactional /special audit and tracking of agent feedback acceptance/ supervisor coaching. This high-level approach helped us to improve our business KPI and contact center performance.
India’s Largest Hospitality Chain
I love the automated queue monitoring. Very helpful, thank you.
Vehicle Shipping Company, USA
The Mind Efficiency module from our Mind Workplace workforce management software automates leave application, scheduling and time management for an EdTech startup. Know more about how we did it!
Check out how our Mind QA tool helped improve the performance of collections and improved the revenue impact by 142% for a third-party collection agency.
Check out how our Mind QA tool helped improve conversion numbers and increase revenue by over 50% for our health supplement client.
Check out how our Mind FAQ tool helped bring down the AHT and improve capacity to ensure better customer support and improved customer experience for a hospitality client.
25 January 2022
Omind Technologies is excited to receive the prestigious SoftwareSuggest Winter Recognition Awards...
20 January 2022
Do you know most of our business's growth depends on customer service? It takes months to build up...
5 January 2022
Recruitment and onboarding are the two back-to-back inevitable operations of every organization....
24 December 2021
The COVID19 pandemic has had a significant impact on the way we manage our workforce and deliver... Read more
16 December 2021
Workforce management software is an excellent solution to optimizing your employee scheduling....
3 December 2021
We all know that the human resources department has a lot of significance in holding the business...
29 November 2021
Effective payroll management is an important part of modern businesses. A complex and inefficient...
25 November 2021
Employees are always the backbone of any organization. Their efficiency and productivity help a...