WHO WE ARE

Digital Transformation is The Key to Sustainable Business Success

In the current hybrid workplace environment, businesses strive to ace operational compliance quality, employee engagement, and customer engagement challenges. With digital transformation solutions like workforce management systems, QA tools, and robotic process automation, these challenges can be aced effortlessly. We understand the endless possibilities of digital transformation and leverage our knowledge and expertise to build custom solutions that help you accelerate business success. Established in 2020, we are a technology company offering digital products and solutions to ensure operational excellence at every opportunity. With us as your digital transformation solution partner, you can leverage workforce management systems, quality assurance software, and other solutions to close engagement gaps and overcome compliance adherence, CX, performance challenges, quality assurance, and manual errors. Our digital solutions leverage automation, AI, Speech-to-Text, Machine Learning (ML), and Natural Language Processing (NLP) to help you boost cost-efficiency, quality assurance, operational excellence, and CX delivery while reducing time consumption, manual error, and compliance issues. 

Our digital transformation solutions,i.e. Mind Workplace -our workforce management system, and Mind QA and Mind QMS - our QA tools, Mind FAQ, and Mind RPA solutions help you gain a digital edge and a customer-centric approach, ensuring better customer experience, improved compliance adherence and greater revenue.

We provide the best services for our customers

Mind Workplace

Mind Workplace is a fluid employee management framework that streamlines and simplifies every aspect of employee management. It provides you with accurate insights to focus on your employees throughout their life cycle and achieve business success.

Mind QA

Our Mind QA, a contact center quality management software combines voice-to-text and speech analytics with machine learning to better understand your customers and measure your support efforts. With Mind QA, it is possible to analyze 100% of the conversations between customers and agents, gain valuable insights.

Mind FAQ

With Mind FAQ, it is easy to deliver superior customer service without increasing agent effort. As a FAQ tool provider, Omind Tech’s automated FAQ software is designed to analyze human sentiment and provide timely and accurate solutions to the agents using advanced Natural Language processing, ensuring a better customer experience.

Mind Chat

Our advanced AI chatbot software and solutions come with intelligent language understanding systems and machine learning capabilities that allow you to capture the intent and utterance and promote customer self-service. Customers today are tech-savvy and prefer self-service over call queues.

Mind RPA

MIND RPA, alongside humans, creates resilient businesses that provide superior customer and user experience across enterprises. One of the new age RPA solutions, Mind RPA, can -Effortlessly blend unstructured and structured processes into a conventional workflow.

Mind Recruitment

The HR recruitment software solutions influence the human resource team to a vast extent. From improving the candidate experience to increase HR employee engagement, the software proves to be efficient in all aspects.

Mind Payroll

Businesses with a large number of employees often find payroll processing a time consuming and stressful task where the accountants have to work on routine calculations manually, leaving scopes of human error. In order to run their business efficiently, business need to process their payroll efficiently..

Mind LMS

Training and development is the most pivotal section of human resources. Be it a new employee or the existing workforce, high-impact training is positively required to accelerate business growth. For HR managers, it is pretty difficult to manage corporate training while serving other HR activities.

Mind Quality

Mind Quality is a quality enhancement product in our Omind family. It ensures quality benchmarking across various processes under a single customer or across various processes under different regions. It gives various analytical outputs based on customized scorecards. These scorecards can give..

Mind Efficiency

Mind Efficiency is one of the leading employee efficiency software that caters to small and medium enterprises. The software is known to boost employee efficiency and performance by tracking and leveraging real-time employee data and identifying performance gaps. It helps management in data-driven decision-making regarding their employees..

Mind Community

Mind Community is the state-of-the-art employee engagement software that helps small and medium enterprises minimize employee burnout and attrition by boosting employee morale. In this age of remote working, Mind Community can help you effortlessly engage employees through feedback, survey, automated mood tracking and more...

Mind Insight

Mind Insight is a new-age HR reporting and analytics software from Omind Technologies that helps small and medium enterprises facilitate data-driven decision-making through generation of error-free real-time HR reports without any human intervention. The automated process ensures better HR operations by automated report generation that minimizes human errors..

Mind People

Mind People is an advanced core HR software from Omind Technologies that allows small and medium enterprises boost their HR team’s efficiency through automation of routine HR tasks with digitally-enabled core HR software. It also facilitated progression, e-separation and allows your team to quickly find contact details through people’s directory and much more..

OUR TESTIMONIAL

We help you to grow the business easily & quickly

The FEMS QA framework in fusion comes with a robust 360 degree approach in quality assurance...covering the entire life cycle of quality assurance the framework tracks the performance management at all level with one view. The multiple performance view in different location helps us to be calibrated and work towards improving the quality and customer satisfaction. We thank for keeping us within the FEMS QA framework across all partners for better visibility.

Subscription-based Delivery Startup, India

Mind FAQ used effectively with the upload of important business data and processes is a substantially beneficial tool for the agents to use, whilst simultaneously servicing our customers ensuring seamless and accurate information provided throughout. The dedication and efficiency of the team uploading and embellishing product knowledge into the tool has paid dividends to the effective utilization of the tool within operations.

UK’s Largest Hospitality Chain

Love Mind FAQ! I can definitely see its value and it is so useful for the team.

Energy Service Provider, USA

Even though the automation piece is still not yet complete, I can already see how this can increase efficiencies. So excited to take this forward!

Autoparts Ecommerce Brand

I would like to thank you and extend my appreciation for implementing FEMS QA framework in OYO International. Implantation of the robust FEMS QA framework helped to capture an employee’s entire QA lifecycle starting from certification, Transaction QA , TNI and Performance improvement. With 360 degree approach in the FEMS QA framework helped to improve conversion through continuous focus on transactional /special audit and tracking of agent feedback acceptance/ supervisor coaching. This high-level approach helped us to improve our business KPI and contact center performance.

India’s Largest Hospitality Chain

I love the automated queue monitoring. Very helpful, thank you.

Vehicle Shipping Company, USA

OUR TESTIMONIAL

We help you to grow the business easily & quickly

OUR Case Studies

See How Our Digital Process Automation Solutions Helped Our Clients

Improving Core HR Function Using Mind Workplace

Discover how our Mind Workplace implementation led to a 71% reduction in the time spent on processing personal information for HR department for our BPO client.

Kyt Streamlines Employee Management With Mind Efficiency

The Mind Efficiency module from our Mind Workplace workforce management software automates leave application, scheduling and time management for an EdTech startup. Know more about how we did it!

Enhancing Performance And Revenue Impact With Mind QA

Check out how our Mind QA tool helped improve the performance of collections and improved the revenue impact by 142% for a third-party collection agency.

Improving Conversion Rate With Mind QA

Discover how our Mind QA tool helped increase net conversion and significantly drop the cancellation rate for a hospitality client.

Improving Conversion And Increasing Revenue Using Mind QA

Check out how our Mind QA tool helped improve conversion numbers and increase revenue by over 50% for our health supplement client.

Improving AHT With The Help Of Mind FAQ

Find out how our Mind FAQ tool helped reduce AHT by 15% and improved the call handling capability of the agents for our e-commerce client.

Improving AHT And Customer Experience Using Mind FAQ

Check out how our Mind FAQ tool helped bring down the AHT and improve capacity to ensure better customer support and improved customer experience for a hospitality client.

Multi-lingual Voice Bot

Omind Technologies’ develops customized interaction tool for a leading nationalized bank’s customer to increase CSAT score to 4.0+, while maintaining a resolution rate of 93%. Know how we did it; click below!