Organizational Structure

It’s time to define the leaders and their hierarchies.

Let the workforce know your leaders

New hires may find it difficult to identify the leaders of the organization, especially if you have multi-location presence. Omind's organization structure module gives you the access to upload the details of all your leaders in one frame. The leaders include co-founder & directors, chief financial officer, president, vice president, chief marketing & strategy officer, director, general manager, and much more. It allows all your employees see and recognize the leadership team easily.

Convenient way to acknowledge the leaders

Leaders are responsible for steering the wheel of success for every organization. Using Omind's organizational structure, you can make your team aware of the leaders and their hierarchies in an effortless way. No need to introduce them in person when you have a convenient option to this leadership section.

Instant update to the leadership module

Even the new leaders want the workforce to recognize them easily. Accessing our organization structure module, your employees can view the photo of the recent additions to the leadership team, their designation, along with the location. Instantly updating the system and connecting it to the website, the workforce can get a detailed view of the company's top players.

Organization Structure - Instant update to the leadership module
Quick view to the hierarchical changes

Quick updating of the hierarchical changes

Omind’s organization structure module is loaded with the leaders’ name and their hierarchies. Whenever there are any hierarchical changes, you can easily update our module so that every employee is aware of the changes in hierarchy. Just a single click and the users can quickly view the overall changes.

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The FEMS QA framework in fusion comes with a robust 360 degree approach in quality assurance...covering the entire life cycle of quality assurance the framework tracks the performance management at all level with one view. The multiple performance view in different location helps us to be calibrated and work towards improving the quality and customer satisfaction. We thank for keeping us within the FEMS QA framework across all partners for better visibility.

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Mind FAQ used effectively with the upload of important business data and processes is a substantially beneficial tool for the agents to use, whilst simultaneously servicing our customers ensuring seamless and accurate information provided throughout. The dedication and efficiency of the team uploading and embellishing product knowledge into the tool has paid dividends to the effective utilization of the tool within operations.

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Even though the automation piece is still not yet complete, I can already see how this can increase efficiencies. So excited to take this forward!

Autoparts Ecommerce Brand

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I would like to thank you and extend my appreciation for implementing FEMS QA framework in OYO International. Implantation of the robust FEMS QA framework helped to capture an employee’s entire QA lifecycle starting from certification, Transaction QA , TNI and Performance improvement. With 360 degree approach in the FEMS QA framework helped to improve conversion through continuous focus on transactional /special audit and tracking of agent feedback acceptance/ supervisor coaching. This high-level approach helped us to improve our business KPI and contact center performance.

India’s Largest Hospitality Chain

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