We facilitate self-learning to help your employees
Self-learning is the best learning, and that's what Omind’s knowledge base management software is all about. We allow users to upload documents in the form of PDFs or tutorial videos that contain brand-related information. The users can easily find out the relevant answers to the questions they are looking for without any human intervention.
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A better learning experience with amazing knowledge base management software
Finding an expert at your own convenient time and getting a proper answer to the query is pretty challenging. With Omind, you can improve your employee's experience by introducing them to the knowledge management system. With just a few clicks, you get the answers to all your queries displayed on the screen.
Tutorial videos and documents for a better learning approach
Our knowledge base management tool contains a plethora of e-documents and videos to offer quality guidance to the managers, supervisors, executives, and even the trainees. Instead of waiting for your leader to answer your queries, you can find out the exact answer and improve your work efficiency.
Easy to filter what you want
There is no need to struggle for the answers you need if you have Omind’s knowledge base management system. It uses SEO techniques to help you find the accurate information on the topic you are looking for. By putting the topic on the search bar, users can automatically find out the solutions to their concerns.
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It’s our pleasure to share what our customers say
The FEMS QA framework in fusion comes with a robust 360 degree approach in quality assurance...covering the entire life cycle of quality assurance the framework tracks the performance management at all level with one view. The multiple performance view in different location helps us to be calibrated and work towards improving the quality and customer satisfaction. We thank for keeping us within the FEMS QA framework across all partners for better visibility.
Subscription-based Delivery Startup, India
Mind FAQ used effectively with the upload of important business data and processes is a substantially beneficial tool for the agents to use, whilst simultaneously servicing our customers ensuring seamless and accurate information provided throughout. The dedication and efficiency of the team uploading and embellishing product knowledge into the tool has paid dividends to the effective utilization of the tool within operations.
UK’s Largest Hospitality Chain
Love Mind FAQ! I can definitely see its value and it is so useful for the team.
Energy Service Provider, USA
Even though the automation piece is still not yet complete, I can already see how this can increase efficiencies. So excited to take this forward!
Autoparts Ecommerce Brand
I would like to thank you and extend my appreciation for implementing FEMS QA framework in OYO International. Implantation of the robust FEMS QA framework helped to capture an employee’s entire QA lifecycle starting from certification, Transaction QA , TNI and Performance improvement. With 360 degree approach in the FEMS QA framework helped to improve conversion through continuous focus on transactional /special audit and tracking of agent feedback acceptance/ supervisor coaching. This high-level approach helped us to improve our business KPI and contact center performance.
India’s Largest Hospitality Chain
I love the automated queue monitoring. Very helpful, thank you.
Vehicle Shipping Company, USA
OUR Case Studies
See How Our Digital Process Automation Solutions Helped Our Clients
Kyt Streamlines Employee Management With Mind Efficiency
The Mind Efficiency module from our Mind Workplace workforce management software automates leave application, scheduling and time management for an EdTech startup. Know more about how we did it!
Improving Core HR Function Using Mind Workplace
Discover how our Mind Workplace implementation led to a 71% reduction in the time spent on processing personal information for HR department for our BPO client.