Quality Management System

Quality Management

Customer experience plays an important role in modern business success

Customer experience plays an important role in modern business success. Therefore, it is essential to deliver your customers a positive customer experience at every touchpoint. The best way to achieve this is by maintaining a high communication standard. However, with a call centre processing millions of interactions, it is nearly impossible for the quality team to audit each call to see if the critical quality parameters have been met. Also, with such a high call volume to be audited, the feedback gets too delayed to be effective. Therefore, businesses need a proper quality assurance software to speed up the process.

Our Quality Management products combine voice-to-text and speech analytics with machine learning to better understand your customers and measure your support efforts. With Quality Management solutions, it is possible to analyse 100% of the conversations between customers and agents, gain valuable insights.

Our solution comes with Voice3D technology that allows you to analyse speech content, unique vectorisation, acoustic, contextual analysis of the silent period, music, etc.